Enterprise Infrastructure · Information Security · Third-Level Escalation

25+ Years · Amman, Jordan

I take responsibility for the systems a business cannot afford to lose — directory services, messaging, virtualization platforms, backups, and network security. When things critical break, I'm called.

25+ Years of Experience
3 Data Centres Operated
150+ Branches Supported
3,000 Employees Covered

Services

Focused engagements with clear outcomes and measurable results

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Infrastructure & Security Assessment

An independent review of your server estate, Active Directory, messaging, backup and recovery readiness, and perimeter security.

Fixed scope: 5 working days · Fixed fee
You receive: Written report with ranked findings, prioritised remediation roadmap, and costed options comparison.
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Legacy Estate Exit

Migrating off end-of-life platforms like Windows Server 2003/2008 R2, Exchange 2007/2010, ISA Server, TMG 2010. I designed and administered these systems — I know where the traps are.

Includes: Directory and messaging migration, application compatibility, coexistence planning, rollback strategies, and business-hour-safe cutover.
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Virtualization Cost & Risk Reduction

Following Broadcom's acquisition of VMware, many organisations face dramatic subscription renewals. I help you decide: stay, renegotiate, or migrate — and if migrate, how.

Destinations: Microsoft Hyper-V, Nutanix AHV, Proxmox/KVM.
Depth: VMware/Hyper-V, SCVMM, failover clustering, network load balancing.
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Third-Level Escalation & Service Governance

When Level 1-2 teams hit limits, escalate to me under an agreed response commitment — not a vendor ticket queue. Build ITIL-aligned operations.

Monthly retainer: Defined SLA response commitments.
Covers: AD replication failures, Exchange transport issues, cluster instability, security incidents.

How Engagements Start

Low-risk progression from first conversation to ongoing support

1

Introductory Call

30 minutes. You describe the environment and the pressure you're under. I tell you whether I can help.

Commitment: Free
2

Paid Assessment

Fixed scope, fixed fee, written report. No obligation to hire me for work that follows.

Timeline: 5 working days
3

Remediation or Migration

Scoped from assessment findings, priced as a project with defined deliverables and exclusions.

Structure: Per project
4

Ongoing Support

Optional monthly retainer covering third-level escalation and governance for organisations without full-time senior engineering capacity.

Structure: Monthly

Professional Experience

25+ years across Jordan, UAE, and Palestine

IT Manager

SaudiOger, Amman, Jordan (May 2014 – Present)

Data centre quality, stability, and security across headquarters and major national construction project. Split mandate: procurement, security, business continuity coordination with parent organisation in Saudi Arabia, plus all IT security, consultancy, and support for Boulevard project in Abdali.

Key: Server OS hardening programmes, firewall/VPN deployment planning, helpdesk supervision, mail server monitoring, third-level escalation.

Operations Manager & Technical Support Manager

Convergence / UTS, Amman, Jordan (Jul 2010 – May 2014)

Microsoft Gold Partner delivering enterprise licensing, IT consultancy, and high-level support. Accountable for infrastructure solutions end to end: customer consultation, solution design, pre-sales technical proposals, implementation, and support.

Key: Led senior support team, delivered security assessments and penetration tests, managed operations across sales, pre-sales, and support functions.

Infrastructure Support & Network Team Leader

Al-Rostamani Group, Dubai, UAE (Dec 2006 – Jun 2010)

Managed team operating three data centres across UAE, covering senior/junior engineers, system admins, network engineers, and helpdesk. Established helpdesk and support governance for more than 150 branches and 3,000 employees. One of the founding members setting up infrastructure practice aligned with ITIL standards.

Key: Exchange 2003/ISA 2006 consolidation, DMVPN implementation between data centres and branches, Cisco ASA/PIX administration, third-level support for Microsoft server products.

Expert Systems Administrator

Specialized Technical Services (STS), Amman, Jordan (Apr 1999 – Dec 2006)

Deputy Automation Manager leading system engineers. Designed network security for four leased lines and five internal companies across three branches. Installed and configured 34 servers with Active Directory domains, Group Policy, inter-domain trusts.

Key: ISA 2004 proxy/firewall deployment, Exchange 2003 with anti-spam across four branches and headquarters.

Telephone Invoice Printing Administrator

PALTEL, Ramallah, Palestine (Jul 1998 – Dec 1998)

Responsible for heavy-duty print line production of telephone bills for all of Palestine and the Gaza Strip.

Scale: 101 servers and 1,000 client PCs installed and configured.

Technical Depth

Hands-on across identity, virtualization, security, storage, and service management

👥 Identity & Directory

Active Directory Domain Controller Migrations Group Policy Windows Server 2000–2012 R2 Cross-Domain Trusts

📧 Messaging

Exchange 5.5–2010 Migration & High Availability Anti-Spam Gateways Mail Archiving

☁️ Virtualization

VMware Microsoft Hyper-V SCVMM Failover Clustering Network Load Balancing

🔒 Security

OS Hardening Cisco ASA/FWSM/PIX ISA/TMG Penetration Testing Web Filtering Endpoint Protection

💾 Storage & Backup

SAN/DAS (Dell, HP, NetApp) SCDPM VERITAS Disaster Recovery Planning Mail Archiving

🛠️ Systems Management

SCOM SCCM SCSM Helpdesk (Remedy, HEAT, ManageEngine)

🌐 Networking

Cisco Routing DMVPN MPLS LAN/WAN Security Design

📋 Service Management

ITIL v3 SLA/OLA Definition Escalation Matrices PKI Microsoft Certified Trainer

Certifications

Industry-recognized credentials across infrastructure and service management

ITIL ITIL Foundation v3 — Certified
ITSM ITSM Service Manager (Service Support & Service Delivery)
MICROSOFT Microsoft Certified Systems Engineer (MCSE)
MICROSOFT Microsoft Certified Systems Administrator (MCSA) Gold
MCT Microsoft Certified Trainer — SC Virtualization & Operations Management
DELL Dell Certified Systems Expert (DCSE)

Get in Touch

Available for assessments, migrations, and retained escalation support

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Phone
+962 78 792 0092
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Email
[email protected]
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Website
abusall.netlify.app
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Location
Amman, Jordan
Send Initial Inquiry

References available on request